Returns & Refunds

Return policy

Returns are possible under the following conditions:

• Right of withdrawal : You have 14 days from the date of receipt of your order to notify us of your wish to return it.
• Condition of items : Items must be returned in their original condition , with all tags attached, and must show no signs of use or wear.
• Exclusions : Second-hand items cannot be returned or exchanged.

Return shipping costs are the responsibility of the customer.

To initiate a return, contact us at customer-service@dimension-stores.com , specifying your order number and the reason for the return .

Refund Policy

Refunds are offered according to the following terms:

• Payment method : The refund can be made directly to the payment method used when ordering.
• Gift voucher : If you wish, a gift voucher for the corresponding amount can be issued for your future purchases.
• Exchange : You also have the option to exchange the item for another, subject to availability.

For any refund or exchange, please contact us at customer-service@dimension-stores.com , indicating your order number and the reason for your request .