Balenciaga Black Backpack

Shipping costs vary depending on your location and the shipping method you choose. You can find details on the checkout page. Delivery times also depend on your location, but we do our best to ship all orders quickly.

Once you receive your product, you have 14 days from the date of delivery to exchange it. Go to our returns portal to receive your return slip by email.
Click here to access the returns portal.
In order for your exchange to be accepted, you must meet the following conditions:
1 - Your product must never have been worn.
2 - Your product must be returned with the following items: original box, accessories and
especially the seal still attached. Otherwise, your exchange will be refused.
3 - Your package must be protected by double packaging (the original package or a box designed for this purpose).
4 - You must stick the slip on this package and slide the return slip inside it.
Once your return has been reviewed and approved by our team, our customer service department will send you a credit note equal to the value of your original order (minus delivery and return shipping costs). You will have 12 months from the date of receipt to use this credit note.
Return shipping costs are the responsibility of the customer.
Yes, we accept returns within a specified timeframe after receiving your order.
Be sure to check our return policy for detailed information on the return procedure and conditions.

Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to track the status of your delivery in real time.